Frequently Asked Questions


GetawayASAP wants you to have a great trip and a great shopping experience. If you have any questions on your trip or how to use this web site, this is the place to find your answers. If you have additional questions, a GetawayASAP Customer Service Representative will be there to help If you already have a confirmed booking always include your Air Reservation Number for faster service.

Please contact us by email to so that we can resend this, please check your Spam Folder incase it was directed there.

We accept US and Canadian issued credit or debit cards with a valid matching US or Canadian Billing Address. The credit or debit card must in the name of one of the travelers. We DO NOT accept third party or international credit/debit cards. We accept all major credit cards but some airlines have restrictions, if a particular type of card is not accepted by an airline, it will not be displayed as a payment option.

You may select your meal, if offered, while you are purchasing your tickets online. Please note however, special requests are not guaranteed. If you have an existing reservation you may contact our customer service department OR call your airline directly. To get your airline phone number check the online directory click here .

You may select your seat assignments directly online or by calling the airline. Keep in mind some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. Bulk Head and Emergency Exit row seating are controlled by the airlines and in most cases cannot be pre-assigned; please call your airline to verify. You may call the airlines at the numbers listed here.

Baggage information varies per airline, for the most up to date information and fees, you must go to your airlines website or call them directly at the numbers listed here.

A child fare is available for travelers 1 - 11 years old, if passenger turns twelve during travel, an adult fare must be booked. Most US domestic travel does not offer a child discount fare.

Any child under 2 years of age is considered an infant, if the infant turns two during travel, a child fare must be booked. For most domestic US flights infants travel for free, they must be booked on the same reservation as the adult and booked as Infant-in-Lap (The infant will be held by the accompanying adult during the flight, Infant-in-Lap). If you require a seat for your infant you must select 'Infant in Seat' when booking.On International flights you must book and pay for the infants ticket at the same time as the adult reservation is made, we cannot add in the infant after the adult booking is made.

Please note that when making a booking through our online system, if we have a child fare available for your trip, we will display those fares.

During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day based on demand for the flight; the airlines have the right to modify them at any time. We monitor these changes closely and make every effort to keep our fare displays as up to date as possible

We only accept bookings via our website

No, our Company is online only.

You may make reservations via our website 24/7. Our Customer Support Department are open Monday - Friday, 9.30am - 4.30pm PST

If you leave us a voicemail it must include your air reservation number, query, name and phone number, your call will be returned in the order it was received. The best way to reach our Customer Support Department during office hours is by emailing

Due to processing time, bookings can only be accepted online at least 3 business days in advance.

Yes, it is known as Open Jaw ticket. has a unique booking engine that allows you to search fares which are Open Jaw on the outbound, inbound, or even double Open Jaw. Just select the Multi Destination Tab on the Flight Search screen, and insert the city codes as required.


No, Our discounted low fares require immediate purchase.

You may book up to a total of 9 passengers. If you have more than 10 or more passengers, please send the request to us at

All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking, at that stage you may decide to either pay the correct fare or cancel the booking.

Yes, travel insurance is offered at time of booking, if not purchased then there are links to add this in your confirmation emails or by clicking here TRAVEL INSURANCE!
Customers who purchase trip insurance are asked to contact Travel Guard directly to initiate any change or cancellation claims, all questions regarding your policy must be directed to Travel Guard on 1-866-385-4839.

We currently do not accept bookings for unaccompanied minors.

We guarantee that this fare is the lowest available price on the web for this airline, on the date and times chosen.If you find a lower fare on the web from another on-line travel website within 24 hours of your GetawayASAP reservation, we will pay you $10.00 USD per traveler.
Guarantee pay out rules:

  • The flights times and dates have to be identical and be available.
  • Please email us the web-site URL and screen shot from the comparison on-line travel website (cut and paste actual booking with cost) you found the comparative fare in. Include our booking confirmation number with your request.
  • The $10.00 USD is paid only if you have made a paid booking on our web-site.
  • The $10.00 USD payout will only be valid for a lower price found on another on-line travel website that is not or affiliates of
  • The total cost comparison is done for the base air fare and taxes (not including service fees)
  • The comparison has to be from a major recognized travel site only.

Please email the details and screen shots to

Please click on the My Reservation on www.getawayasap.comenter your air reservation number and last name and your ticket information will be displayed with up to date flight details.

Please call up the airline at the numbers listed here 72 hours prior to departure for international flights and 24 hours prior for domestic flights. Specify to the airline representative that you would like to reconfirm your booking. To help retrieve the booking, please have the following details ready: Name of passenger, Date and Time of Travel, Flight number and Ticket Number. All current information for your flight will also display via the My Reservation link on our website.

Your paper ticket will be mailed out in 2-3 business days after ticketing has been completed, and we will confirm it by emailing you the courier's tracking number. A $25.00 processing fee will apply on top of the FedEx fee. If you have not received your tickets and your flight will be departing soon, please contact us.

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. offers e-tickets when they are available

Bring government issued photo identification (such as a driver's license or passport) to the airport.

E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

We advise you to reconfirm flights 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present your passport, and visa for the destination country (if required). The visa requirements can be clarified with the Airline you are traveling on. For your convenience a list of airlines with their phone numbers is provided here

Please notify our reservations department by after you have spoken to your Credit Card Company so that we can attempt to process your reservation again. Your reservation will be cancelled automatically unless you contact our reservations department and provide valid payment. Prices and Flights are not guaranteed until ticketed. If you receive this email outside of our office hours, please rebook on our website with the correct information.

Please notify our reservations department of the correct billing address by if you are unsure of the correct address, please verify this with your bank. Your reservation will be cancelled automatically unless you contact our reservations department to correct this during office hours. Prices and Flights are not guaranteed until ticketed. If you receive this email outside of our office hours, please rebook on our website with the correct information.

All change requests must be emailed to at least 24 hours prior to your scheduled departure during office hours, request must come from the email address entered at time of booking, changes are not confirmed until a confirmation email has been sent in reply. Not all tickets are changeable. The airline you have selected may allow changes if you agree to pay the fees and follow the very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose). Airline penalty fees start at $250.00 per ticket and may go up. An agency fee to change the ticket will also apply. Additional rules may apply:

  • Travelers name cannot be changed
  • Same airline must be used.
  • Original reservation must be cancelled the day before the original departure date, during our office hours or by contacting the airline directly.
  • Other restrictions may apply such as routing, dates available etc.

If you have a last minute change request you must contact your airline directly.

When changing your ticket, a number of penalties may apply, including the following:

  • Additional penalties imposed by the airline
  • Additional charge resulting from a higher fare rate
  • * A service fee will apply for making the changes on your behalf

Penalties fees can range from $250.00 - $600.00 in most cases. These vary depending on airline and type of ticket.

Please forward all change requests to our ticketing department by e-mailing them at from the email address entered at time of booking. Unfortunately, we cannot accept change requests via telephone. Please contact us as soon as possible if you have made a mistake, we may be able to cancel and refund your tickets in full, if within the airlines permitted time frame. If outside of this we must charge the appropriate airline fees plus fare difference.

Name changes are NOT permitted. All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification.

If purchasing a flight itinerary with multiple flights you must take all flights, if you miss any of the connecting flights, all remaining flights will be automatically cancelled by the airline per 'no show' rule. Your ticket will then have zero value.

Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline's rules and restrictions. For further information on your airlines' policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.

An additional passenger can only be booked by making a new online booking. Since fares can change every day, we cannot guarantee the availability of the original prices or booking on the same flight.

An infant can only be added to an existing reservation by your airline directly. makes attempts to notify you of flight changes via email. We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Tickets do not need to be reissued for all schedule changes.

All cancellation requests must be emailed to at least 24 hours prior to your scheduled departure during office hours, requests must come from the email address entered at time of booking , cancellations are not confirmed until a confirmation email has been sent in reply. Most tickets are non-refundable, but you may be able to make a change to the booking or hold a credit with the airline. Airline penalty fees begin at $250.00 per ticket and up along with an agency fee.
If you have a last minute cancellation request you must contact your airline directly.

Refunds can take between four - six weeks.

Most airlines do not waive fees even if changing or cancelling due to a medical reason, please contact and we will look at the individual rules on your ticket. If you need assistance outside of our office hours you must contact your airline directly.

Most airlines will work with you if there has been a death in the family, they will require a copy of the deceased's death certificate. Please email and we will look at the individual rules on your ticket and advise if we can process a refund or change with a copy of the death certificate. If you need assistance outside of our office hours you must contact your airline directly.

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